I got an email from TDA just 2-3 days ago saying the following:
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Dear Client,
Several months ago, we shared with you the exciting news that TD Ameritrade and Schwab are coming together. Now, we're actively working to combine the strengths of both firms to create, ultimately, an unparalleled client experience.
While the full union of the firms won't take place for some time—and each will serve its clients separately until then—over the next many months you'll be seeing what this combination truly means for you. I’m pleased to share one such development.
Inspired by the promise that Schwab has put behind its commitment to client satisfaction, we've decided to do the same at TD Ameritrade by offering you a Satisfaction Guarantee.
Put simply, if for any reason you are not completely satisfied with our products, service, or tools, we will refund any eligible fees or commissions.* You can visit our website to learn more, including which fees qualify.
Because this new offering further strengthens TD Ameritrade's long-standing dedication to putting clients like you at the center of everything we do, I am grateful to deliver this news personally.
You have my commitment, along with that of my TD Ameritrade colleagues, that if something goes wrong, we will work with you to help make it right. After all, if you're not satisfied, neither are we.
Sincerely,
Tom Butch Thomas W. Butch President, TD Ameritrade Retail
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