$MDXL researched problems consumers had with healthcare and tried to address them...
The following are the most the most common pain points we identified from user feedback:
-- What will insurance cover? Consumers aren't sure about the network status of their doctors, which conflicts with the need to see an in-network doctor to avoid very expensive medical bills.
-- How much will insurance pay? Consumers do not know or understand their health plan coverage details and have trouble determining if it will cover everything, up to a specific limit or nothing until a deductible is met.
-- What are the out-of-pocket costs? Lack of understanding if their health insurance requires them to pay a portion of charges out of their own pocket.
-- Know what you owe. Many times, consumers are surprised by how much is owed for services due to their lack of understanding about how much is owed for medical services and if the amount is a fair price.
-- Will you have the money you need? Consumers feel financial and emotional pressure when it comes to making sure they have money available to pay for services.
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