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bwolfy2002

07/07/20 7:53 PM

#91716 RE: ecmoney #91714

Lol, I have a sarcasm detector, and it’s firing.

chuck29

07/07/20 7:54 PM

#91717 RE: ecmoney #91714

its time for the BS talk to end. show us the results already

Chuckles759

07/08/20 12:07 AM

#91768 RE: ecmoney #91714

Ec,

HA !! That would be tough to do since I took a screen shot of a screen shot....but you made me look. What threw me off is those three numbers ARE in my balance but you're missing a few zeros there.

I took the time to chat with the Schwab help desk and this is what they had to say....but I didn't feel like calling their trading desk and wasting their time.


10:31:55 PM : Welcome Chuckles759. My name is Kevin G. I will be helping you today. Your reference number for this chat session is XXXXXXX.

10:32:30 PM : Chuckles759: Hello Kevin, I'm seeing very odd inconsistencies with closing prices for stocks in my account this evening.

10:33:21 PM : Kevin G: Greetings from Dallas, TX! My name is Kevin, I am happy to assist you!

10:33:41 PM : Kevin G: Please tell me more about what your seeing so I can review the account?

10:34:46 PM : Chuckles759: In my Accounts Summary it shows a Total Day Change of positive but the individual accounts show negative numbers.

10:35:36 PM : Chuckles759: Plus stock price is not consistent with market tickers.

10:35:41 PM : Kevin G: If you don't mind, please give me one moment while I review your account information.

10:41:16 PM : Kevin G: Thanks for your patience.

10:41:37 PM : Chuckles759: yes...still here...

10:44:16 PM : Kevin G: There is an algorithm that is off, sometimes stocks that trade on the OTC markets will give different closing prices from different market makers. In my account I'm showing it closed at $5.93.

10:44:52 PM : Chuckles759: Can you tell me which MM closed at the price shown on my account ? $6.9867

10:45:18 PM : Chuckles759: Because that's what shown on my screen.

10:46:01 PM : Kevin G: I don't have access to MM information. You will have to contact our trading desk at 800-435-4000. If you click on the security and arrive at the summary page the price of $5.93 will reflect.

10:46:54 PM : Chuckles759: Any idea when my account details will reflect the correct information ? And do I get $20 "due to bank error" like in Monopoly ?

10:47:47 PM : Kevin G: Most likely after the systems update after batch process at midnight. And, no $20. Sorry.

10:48:23 PM : Chuckles759: OK. Very odd. Never had this situation before. Will check back after midnight...which timezone - midnight?

10:48:42 PM : Kevin G: Eastern.

10:48:52 PM : Chuckles759: got it. Thank you.

10:50:42 PM : Kevin G has left the chat session.

10:50:42 PM : Your chat session has ended.