Read the entire report and you will see this is actually a situation that was taken care of right away and the customer was found to be the cause of problem. A plus rateing with BBB half post and no link to original that shows the repose and how it was handled.
This isn't a review for the AGM. It's a complaint from RipOffReport from 2012 regarding Combo King machines, that appears to have been handled since no new complaints were added by the original person.