We are looking for a Social Media Customer Experience Associate who lives and breathes social media to join Carsmartt! You will be Carsmartt’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Carsmartt, you will strengthen our community by providing a helpful, effortless and trusted support experience.
Responsibilities -Be Carsmartt’s voice on social media and other digital channels and exercise impeccable judgment as Carsmartt’s representative -Proactively solve issues and foster trust with our beloved passengers and drivers -Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary -Create a personalized, positive and effortless experience for the Carsmartt community -Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support -Cover the occasional after-hours on-call shift -Be a community advocate for Carsmartt
Experience & Skills
Bachelor’s degree or equivalent 1+ years of experience in customer service or sales mandatory 1+ years of experience with social media or communications preferred Computer proficiency required Captivating copywriting skills (Spanish and English) and fastidious attention to detail -Emotional intelligence in spades and experience dealing with people -Startup hustle and tireless work ethic -Keen ability to work independently and in a team -Strong ownership mindset and resolve to follow-through
Office: Coral Gables
Hours 20hr/pw with possibility to extend to 40hr/pw
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