I’m not as concerned after reading the following at the bottom of their website.
“Survey Methodology: ISR's Contract Manufacturing Quality Benchmarking research is conducted annually via an online survey. For the 2019 CMO Leadership Awards, more than 120 CMOs were evaluated on 23 performance metrics. Research participants were recruited from biopharmaceutical companies of all sizes and were screened for decision-making influence and authority when it comes to working with CMOs. Respondents only evaluated companies with which they had worked on an outsourced project within the past 18 months. This level of qualification ensures that ratings come from actual involvement with a business and that companies identified as leaders are backed by experiential data. CMOs must meet the minimum threshold of customer survey responses to be eligible for an award.”
We are a relatively small company compared to some of the company’s that were awarded. I think it’s a volume and timing thing.
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