Now that is confusing. No replacement you mean? THAT would mean something rather disturbing to me. PR/personal SH communication so important. CEO has other more important work to do that are close to home in doing business. I would want his time used better than to email personal response to SHs.
these type of admin duties MUST be delegated especially when start up becomes a viable striving business enterprise.... You saying DSGT isn't? Not comforting for believing that DSGT has turned the corner.