I don't know if it's for triaging -- or simply to look bigger/more impressive. Think of all the comedy routines where someone answers a customer service call from an irate customer who wants to be transferred to the agents "manager".....and then the "manager" comes on the line and it is still the agent.
Again, there's nothing particularly wrong or underhanded - it's a lot like a celebrity using a pseudonym to book a hotel reservation. What matters in the end is whether investors get a timely response to their questions from and IR agency just as they would expect from an in-house IR person.
However, it seems that many of the posters are frustrated by the lack of communication/dissemination and that at least one poster seemed to get information that may violate reg FD....the first is frustrating - the latter may be in a grey zone as far as reg FD.
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