DCSteve,
Have exhausted almost all avenues to contact CanoePool and to date have had no success. That's calling, emailing, journalists, WeChat, etc. Like others, even have an account with canoepool for mining and no information there either.
China is shut down currently for the holiday.
If you or anyone gets info on Vietnam...let me know as I have interests there and should be able to verify easily. Vietnam is shut down till 26th of Feb.