Oh really anthrax? Well, maybe the guy didn’t know what he was talking about, sort of like the agent you supposedly talked to obviously didn’t know either. If you did have the conversation, I apologize for calling you out, and maybe mine were mistaken, but this is the conversation I had. Maybe you did have the conversation, and the guy I spoke with was wrong, but obviously these agents can err since Comcast didn’t sign up in July.
chat id : 024e5c82-aef5-49f4-ad82-c34obb1d6urf
Problem : General Inquiry
Tony > I am inquiring about a report I saw that you are adding my favorite channel, and was wondering when it would be available in my area.
Keith.6239 > Welcome to Comcast's Live Chat Support. My name is Keith. Before we start, can i have you confirm your name and relation to the account holder?
Tony > I am the primary account holder
Keith.6239 > Thank you very much.
Keith.6239 > How can i assist you today?
Tony > I am inquiring about a report I saw that you are adding my favorite channel, and was wondering when it would be available in my area, the person I learned it from had a conversation with analyst Cynthia.8434.
Keith.6239 > I do not have any information of an agent by that name, do you no what was said exactly?
Tony > Yes, I will copy and paste the conversation.
Keith.6239 > One moment please.
Keith.6239 > Please wait, while your is escalated to another analyst
Tony > Okay, Thank you.
Allan.5343 > Thank you for contacting Comcast. My name is Allan. May I have your name, please?
Tony > Tony.
Allan.5343 > Hello Tony.
Allan.5343 > How can I help you today?
Tony > I'm going to copy paste what I put in earlier, and then the analyst he spoke with, and the conversation.
Allan.5343 > Is this the question you asked Keith about a channel?
Tony > Yes. I'll just paste the convo and the analyst so you could confirm it, I am on lunch right now and have to be back to court, so please confirm as soon as possible. Never mind the details of the conversation, I just would like to confirm that it took place.
Allan.5343 > I will try to help. Please paste in a word processor first to keep the text from self spacing in the input area.
Tony > "Status: Analyst Cynthia.8434 is here and your issue status is: working Topic: Cable TV/General Inquiry
Cynthia.8434(Thu Jul 13 22:35:04 MDT 2006)>Thank you for chatting in to Comcast Chat Support. My name is Cynthia.8434. How may I assist you today?
Cynthia.8434(Thu Jul 13 22:35:06 MDT 2006)>With whom am I chatting today?
Adam(Thu Jul 13 20:35:17 MDT 2006)>Hi Cynthia, this is Adam.
Cynthia.8434(Thu Jul 13 22:35:44 MDT 2006)>Hello Adam!
Adam(Thu Jul 13 20:35:46 MDT 2006)>I was wondering if you guys have The Fight Network channel in your lineup anywhere or if there are plans to add the channel anytime.
Cynthia.8434(Thu Jul 13 22:35:46 MDT 2006)>How may I assist you today?
Cynthia.8434(Thu Jul 13 22:36:09 MDT 2006)>If you go to www.thefightnetwork.com there is an area to click on called
"Subscribe Now". Once there you can enter the address and provider
information. If it is available, you can order from the site. If not, it
will provide a feedback email form that is sent to your local office to
request it on your behalf. Once Comcast has added it to the lineup you will get a message on the cable box and in your bill.
Cynthia.8434(Thu Jul 13 22:36:22 MDT 2006)>When this chat ends you will have the option of printing and/or saving it. After this session ends, you should click `View Transcript`. The transcript icon should look like a paper with writing on it. Once there, you can email it to yourself or print the whole chat.
Cynthia.8434(Thu Jul 13 22:36:23 MDT 2006)>Is there anything else I can assist you with today? Or do you have any questions about the above instructions?
Cynthia.8434(Thu Jul 13 22:36:24 MDT 2006)>I apologize for any inconvenience this has caused you.
Adam(Thu Jul 13 20:37:20 MDT 2006)>So if I go the website and request to add it through there, then comcast gets the notification and will automatically add it for me?
Cynthia.8434(Thu Jul 13 22:38:12 MDT 2006)>When we add it.
Cynthia.8434(Thu Jul 13 22:38:32 MDT 2006)>We are in negotiations with them,
Cynthia.8434(Thu Jul 13 22:38:40 MDT 2006)>I wish I could assist you further with this issue.
Adam(Thu Jul 13 20:38:51 MDT 2006)>ahh i see. any idea how long that will be?
Cynthia.8434(Thu Jul 13 22:39:26 MDT 2006)>They haven't told us yet.
Cynthia.8434(Thu Jul 13 22:39:30 MDT 2006)>When this chat ends you will have the option of printing and/or saving it. After this session ends, you should click `View Transcript`. The transcript icon should look like a paper with writing on it. Once there, you can email it to yourself or print the whole chat.
Cynthia.8434(Thu Jul 13 22:39:31 MDT 2006)>Is there anything else I can assist you with today? Or do you have any questions about the above instructions?
Adam(Thu Jul 13 20:39:47 MDT 2006)>nope. you were very helpful. thank you."
Tony > Alan, I have to run, please let me know the status, I will leave the window open.
Alan.5343 > I'm sorry, but I don't have an agent by that name here. The window will automatically close and when you return you should take a look at the top screen on your left where you will see a chat id trancsript for your records.
Alan.5343 > Is there anything else I can help you with today?
Alan.5343 > Customer has finished chat while still in the room, a trancript will be provided.
Alan.5343 > Analyst has closed chat and left the room. Your transcript id is: 024e5c82-aef5-49f4-ad82-c34obb1d6urf
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