Here's the one 4-star rating on Facebook:
I had a negative experience due largely to a subcontractor's poor judgement. Dealer's Choice took full ownership of the situation and, while they couldn't realistically "un-ruin" my Thanksgiving, made it right within the confines of what they could do. Things like this happen one out of a thousand times. Wish it hadn't been me, but having owned a distribution business, I was impressed with the response.
The company and it's CEO mean business and don't screw customers to earn a buck.
This doesn't sound like the average OTC CEO to me.