I see you're catching on to these likely fake pr schemes from bored shareholders. They make it too easy to refute these days due to their carelessness but still captivate the newbies lol
The email is true. I received the same canned response yesterday. It is not hard to type a few lines in an email or pick up the phone and call the company. Everybody can prove to themselves that the company is at least responsive as little as they provide. Good thing is that she does respond at least. That's a step in the right direction.