Exactly - cross-training is the key. I remember a year or two ago when a filing was delayed because somebody's wife or kid was sick. I figured that would have been a learning experience that you can't have just one person doing one job. If management doesn't learn to teach multiple people how to perform each important function, neither company is going to succeed.
Very disappointed in management for not understanding that after all this time - I thought they knew better. People are going to get turned off fast after all these cancellations.
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