Chat Support->-Today’s younger customers often prefer chat, and we take a proactive approach to offering chat sessions to all your website visitors. We quickly respond to queries with personalized assistance, and can rescue customers from such situations as check-out errors or zero search-return results. Via chat, our agents can interact with more one customer at a time, reducing your costs without sacrificing the quality of the customer experience.
Email->-We meet your performance standards for email support, including contractually specified response times, branding requirements, escalation rules and more. By adding agents and rescheduling assignments, we can scale to handle even unexpected email volumes from a big sale or unexpected website issue. We also take care to route emails to the queue of the Brand Care Specialist best qualified—in terms of product expertise, client policies, order status, or other factors—to answer your customers’ questions.
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