Refunds only happen when one pays for the product. Like the NP-1 for example. To have received one the customer needed to order it. Pre-orders were filled. Hearing they may still be available through NTEK and/or other sources but I don't have the need so I don't check on the status.
The same process works with the UltraFlix app. One must buy a Samsung or Vizio TV to have it. That would be my strong recommendation if somebody is interested.
It's all really up to the customer. They can buy or they can post on this here board and go on wishing they will receive these products anyway.
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