Shail...Yes, this is the Q that was posed and answered. I believe it is important that he did not shy away from your sentiments that many of us share. When the transcript is out and you read his full response, IMO it was more than a polite and managerial reply to a tough question. From my perspective his response was premised upon listening to his prior statements justifying how the RS and uplisting to the Nasdaq has already helped the present and future prospects of the company. The main message, however, is that he acknowledged the suffering felt by many and that he believed the company was doing something about it.
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