To add credence to your post, a Manager here (Hickory, NC region) recently after many years, quit her position and went back to being a Waitress; because of the stress applied on her from the top, and she enjoys talking one on one with her customers now. Said she will never be Manager again for BOBE.
Also, I am bothered seeing portions cut down so much and prices ramped even higher, that we have ceased going to BOBE as we used to regularly do.