Bots Inc (BTZI)

[worldisfullofDerps]

While the PR acknowledged the coil flaw, it didn't really detail how this will affect the companies balance sheet and image (for obvious reasons), moving forward.

I ordered three, and within hours, only one is working (actually, I don't know if that one still works, as I gave it to a buddy, who may have broken it, already, too.)

Educating the consumer of proper use to extend the life of the product would have been greatly appreciated. I would admit some level of user error, but there is a clear design flaw. For that, most of the blame should rest on the company, as the product's durability needs to be considered at the design phase, pre-launch. Conversely, I understand "NEW" is new, and trial-and-error is at work. Needless to say, the coil design has to be fixed (which they announced doing) or the value of these things is no more than a mini strobe light.

IMO, I think they are addressing this matter in the right way. Customer Service responded promptly, and offered a couple of satisfactory options. The last thing they want to do at launch is dissatisfy a willing customer (who is also a shareholder).

I'm sure the returns, additional R&D, and adjusted manufacturing costs are going to have an affect, in the short term, though I don't expect the fallout from this will be too severe - it is a bump in the road, nonetheless.

However, I'm optimistic on MCIG, and will be ordering from the new and IMPROVED batch.