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Monday, November 04, 2013 9:05:11 AM
RICHARD DICKIESON
President – Private Label Travel/International Travel Brands
Led the operation of $30 million multi brand tour company
Responsible for 60 person inbound call center.
Oversaw the implementation of a new tour operator system with an on line booking engine
Acquired three tour operator businesses specializing in golf, ski and Italian vacations.
Vice President Systems Development – Classic Vacations Group
Led evaluation project to select and implement a new enterprise system for the company
Personally analyzed and reviewed seven finalist systems.
Vice President – DER Travel Services, USA
Took company from $500,000 loss to $600,000 profit in one year.
Implemented plan to change reservations from 100% voice to 50% electronic & 50% voice.
Responsible for 100 person, $120 million, multi product, inbound call center.
Responsible for Reservations, Information Technology, Documentation, Distribution, Customer Service, Training, Product Maintenance & Web Site.
President – McTravel
Founded nation’s first discount travel agency.
Managed growth of company from startup to annual sales of over $20 million.
Designed and implemented the systems necessary for 100% fee based operation.
Managed marketing effort to sell “Private Label” discount travel to affinity groups.
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