I said feeling,not caving. They might have enjoyed a holier than though postion in the past but those days are over. They need to get it right,right now. The tell in that letter was "due to market condtions" which means no confidence in legacy products for obvious reasons.
“TSA has more than just an image problem and has lost the trust of the American people. Actions must be taken now to transform TSA into a smarter, leaner organization and that starts with partnering with the private sector on passenger screening.”
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