Rock Creek Pharmaceuticals Inc. (fka RCPIQ)

[A Dinosaur]

Same here. I have a recurring order that was "Sent to shipping" on 8/23. Not only have I not received it, but it doesn't even have a tracking number yet.
I called customer care on 9/3 and here's what's in my file:
"customer called to check on shipment. states shipment pending. escalated for reship. *LB"

I called again last night and was told by a supervisor named Brian that they were running behind because of the three-day weekend. Since my order was supposed to be shipped a week before the holiday, I hung up and called David Dean.
At least he is now aware of how screwed up his shipping department is.

Dino

P.S. I'm writing this while on hold with Rock Creek to see if I can get a better explanation this time. 8 minutes, so far.