Have tried to call over the years 3 or 4 times and have got through most of the time....it takes a while. You have to go through all the prompts...then stay on hold til someone answers. Just "lucky" I guess.
I am not going to make any excuses for this fiasco..I'm on your side.
1) I think the first one paid a higher percentage because they did a poor job of notification...on this one they delayed over and over again and allowed many late claims as indicated on their site. I, for instance, never received any notification on the first distribution.
2) I am not 100% on their exact remuneration, but having worked with these kinds of companies before, they generally have a retainer that includes a base estimate of inquiries then get a per inquiry payment over the agreement.
Your Humble Reporter.... Any more info would be greatly appreciated.
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