American Green Inc (ERBB)

[neilbolton]

Alj

Hours or days, that partly depends when you start counting. By your own count, the second solution was found within 48 hours. The fundamental fact remains that the problem has been fixed on a short time-frame

You start counting from when the problem is reported. The 2nd solution wasn't a new problem, but getting the first problem fixed correctly. If you leave your computer in for repair and get it back a week later, but find it still faulty and they take another week to get it right, then in my books it took 2 weeks to repair. I wouldn't call that 2 problems fixed each fixed in 1 week.

The fundamental fact remains that the problem has been fixed on a short time-frame

The fundamental fact remains that they didn't fix the problem overnight (your statement from memory) and they didn't fix the problem in a day (Peter) and they didn't fix the problem in hours (Sting). They took days. 2 days minimum assuming the initial problem wasn't reported to SunnComm until the 6th and they issued the 1st patch that same day. But I was only being very generous to Sting by saying that SunnComm didn't get the problem until the 6th. I would think that Sony-BMG (and that is my opinion) reported it to SunnComm when they were informed by the EFF at the end of November. So we are most likely talking about 8 or 9 days to fix the problem correctly. We know when the problem was discovered (11/29) and when it was fixed correctly (12/8). These are the facts.

What Macrovision and Microsoft do is irrelevant. We are talking about one specific problem and how long it took to be fixed. I am not saying that they do it better than us. I am simply stating that based on the facts available, we took days to fix it, not hours, not overnight and not a day.