Rock Creek Pharmaceuticals Inc. (fka RCPIQ)

[thefamilyman]

Kudos to GNC for Restoring the Testimonials!

Below you will find the email trail of my correspondence with GNC customer service. (Start at the bottom.) I am gratified to find that someone who understands marketing is apparently in charge at GNC.
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From: g******@******.com
Sent: Thursday, January 24, 2013
To: [e-mail]
Subject: Product Questions

Thank you. But as a stockholder I will instead contact someone higher up in our company who might care that OUR "website team" is costing us sales on one of our highest grossing products. It sounds like we need personnel in that department with a better understanding of the "big picture".
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From: Customer Service [[e-mail]]
Sent: Thursday, January 24, 2013 12:35 PM
Subject: RE: Product Questions

Dear Greg,

Thank you for taking the time to contact GNC, we appreciate your interest in our company. As the largest manufacturer and retailer of nutritional supplements, we understand that customers depend on us for quality products and quality information.

After reaching out to our Website Team for a direct response, they stated that the product is technically "new" because of the new higher count. They had discussions to transfer to the reviews to the new 300 count, but they were unable to because it was considered to be a new product. You are able to provide a comment on how the Anatabloc worked and your feedback.

If you have any more questions or comments, please do not hesitate to reply to this email or call our Customer Service Department toll-free at 1-888-462-2548

GNC Customer Service Representative I
Live Well
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From: g******@******.com
Sent: Tuesday, January 22, 2013 7:05 PM
To: customerserviceATgnc.com
Subject: Product Questions

Wrote: When the new size of Anatabloc came out, the testimonials
disappeared. I was referring people to those testimonials. Can you please associate those testimonials with the new 300 count bottle of Anatabloc. It is exactly the same product. The bottle just contains 300 instead of the original 200. This product is special. Please connect those testimonials with this new 300 count bottle. Thank you.