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ATEA...will it ever get noticed??

MTM Technologies Expands Service Management Solution Nationwide with Astea International
Monday September 26, 8:24 am ET
Astea Solution Delivers Field Service Management, Contract Management, Logistics, Professional Services Automation, and Business Intelligence for Financial and Operational Benefits


HORSHAM, Pa., Sept. 26 /PRNewswire-FirstCall/ -- Astea International Inc. (Nasdaq: ATEA - News), a global provider of service management software solutions, today announced that MTM Technologies, Inc., a leading provider of innovative, end-to-end IT solutions and services, is expanding the rollout of Astea Alliance Service Management Suite to 20 of its locations where it will be used by nearly 400 technical service representatives. This expanded rollout is in direct response to the great success achieved with the product's initial rollout program with 80 users at five locations. MTM Technologies joins Astea's already strong and growing list of innovative IT customers.
"Our business is built on helping companies make the best IT decisions to drive operational efficiency and overall performance," stated Mark Oebbecke, Director of Managed Services for MTM Technologies' Mid-Atlantic Region. "When it comes to making decisions for our own IT systems, we apply the same rigorous standards. After an extensive search for a service management solution, we found that Astea's customer-centric approach was best-suited to deliver the functionality we needed on an enterprise-level scale. We are very pleased with the results we have achieved thus far, and look forward to implementing the Astea solution throughout our organization."

Astea Alliance provides a comprehensive service lifecycle management solution, with extremely rapid implementation. The company's Service Management Suite enables MTM Technologies to:


-- Enhance field service by quickly identifying available resources and
providing complete equipment history, in real time.
-- Effectively manage contracts to prevent expirations and ensure
renewals, when required.
-- Improve overall efficiency by eliminating manual processes, accurately
tracking billable time, and incorporating advanced documentation
capabilities for company-wide collaboration.

"MTM Technologies is a leader in its space because of its commitment to delivering best-of-breed services to its customers, a commitment which is made possible by the company's continuous improvement of their internal processes," said Debbie Geiger, Vice President of Marketing for Astea International. "We're very excited about this expansion; it is a true validation of the benefits our solution provides to organizations that are serious about service."

The Astea Alliance Service Management Suite is the industry's only end-to- end solution helping companies worldwide maximize the value of their service operations by integrating and optimizing critical business processes. Astea Alliance is a highly scalable, customer-centric solution that seamlessly shares customer information across an organization to provide a 360-degree view of the customer. The company can be reached at 215-682-2500.

About MTM Technologies, Inc.

MTM Technologies, Inc. is a leading provider of innovative, end-to-end IT solutions and services. Partnered with industry-leading technology providers such as Cisco, Citrix, Microsoft, HP, EMC and Avaya, MTM Technologies' practice areas include access infrastructure, IP telephony, enterprise storage, security and network and systems infrastructure. Service areas include managed services, consulting, professional IT staffing and implementation. For more information, visit http://www.mtm.com.

About Astea International

Astea International (Nasdaq: ATEA - News) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices.

http://www.astea.com. Service Smart. Enterprise Proven.

Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

This press release contains forward-looking statements that are made under the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties that could materially affect future results. Among these risk factors are possibilities that the companies mentioned in this press release may not purchase licenses for Astea Alliance, the continuing acceptance of Astea's products, general competitive pressures in the marketplace, and continued overall growth in the customer relationship management solutions industry. Further information regarding these as well as other key risk factors and meaningful cautionary statements that could affect the Company's financial results are included at length in the Company's Form 10-K for the fiscal year ended December 31, 2004, filed with the Securities and Exchange Commission.




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Source: Astea International Inc.