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Tuesday, August 14, 2012 10:06:30 PM
$CHCR Automated Customer Tracking System
Any staff member receiving a call, in which the member, Provider, or other relevant stakeholder makes an inquiry or expresses dissatisfaction will initiate the customer service process, to include completing an internal complaint form and forwarding the form to the Quality Assurance Specialist.
Any staff member receiving a call, in which the member, Provider, or other relevant stakeholder makes an inquiry or expresses dissatisfaction will initiate the customer service process, to include completing an internal complaint form and forwarding the form to the Quality Assurance Specialist. 
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