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Viggle - FAQ

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godog7   Monday, 06/04/12 07:38:15 PM
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Viggle - FAQ


PLEASE check here to see if your question has already been answered BEFORE posting it to the thread!


Q: Is Viggle available for Android?
A: Yes, it's in beta. More information/signup at:

Q: Does Viggle have any social network sites?
A: Yes. They have a Twitter [], Facebook [], YouTube [] and Blog [].

Q: How can I contact Viggle Support?
A: Your best option is to contact them via e-mail at or send a Tweet to their Support Twitter []. You can also call 1-800-2VIGGLE!

Q: Where can I send my ideas or suggestions?
A: Send them via e-mail to!

Q: Can more than one person share a device?
A: Yes - you can have two accounts on the same device, but if Viggle senses any "unusual" activity, you will be flagged for review.


Q: When can I check-in to a show?
A: You can check into a show at any time during the program, EXCEPT within the last 5 minutes of its airing. You do not have to check in when the show first starts.

Q: How do I receive points for checking in to a show?
A: Once you are checked into a show, you will receive points for the time you watched the show. Viggle assumes you watch until the end.

Q: How long will I receive points for watching?
A: You will continue earning points until: a) the show ends or b) you check in to another show.

Q: After I check in to a show, do I have to leave the app open?
A: No.

Q: After I check in to a show, do I have to watch the whole show to receive credit?
A: No, you actually only need to watch enough to get checked in (unless it is a show with bonus points). You will get credit from the time you check-in until the show goes off or you check-in to a different show, even if you do not continue watching the show.

Q: What are "Featured Shows"?
A: The shows on the "Featured Shows carousel" are shows worth bonus points. In order to earn these, you MUST remain checked in to that show for at least 10 minutes. You may only earn these bonus points for one check in, regardless of whether you watch the show live or recorded. If you check out of the show after 10+ minutes, you won't get a pop-up notification telling you that you've earned the points, but your point balance will increase with bonus (you may need to refresh your point total).

Q: What about DVRed shows?
A: Viggle can recognize recorded content, but may not always be able to do so. Shows that are not live CANNOT be manually checked into. DVRed shows also qualify for "Featured Show" bonus points (but remember, you are only eligible for "Featured Show" bonuses once, regardless of how many times you check in).

Q: What about shows on channels I don't subscribe to?
A: You can still check into these shows manually.

Q: Viggle doesn't seem to be listening to my TV!
A: In order for Viggle to listen to your TV (and check you in to the show), you need a microphone. If using an early generation iPod, you HAVE to have an EXTERNAL MICROPHONE in order for Viggle to HEAR your TV! Newer generation iPods have built in mics.

Q: I don't have a built- in microphone! Where can I purchase an external mic.?
A: You can find inexpensive microphones that plug into the headphone jack on or eBay. Here's an example of one: Menotek Mini iPod Microphone [].

Q: Are there any limits on the amount of shows I can check into?
A: You may only check into and earn points for a MAXIMUM of 12 hours of television programming per day. The "day" resets at 12 AM Eastern each night. After this reset, you may begin watching and earning again. Note: If you check into a 1-hour show halfway in, it'll only count for 30 minutes, not 1 hour. You really only need 10 minutes for a check-in bonus.

Q: When will I get the points for a show that runs across the daily reset (e.g. 11pm to 1am EST)?
A: You'd be getting all the points as well as any bonus points for that show on the second next day. You only get points after the show ends or you check into something else, and there is no partial credit for the hour of TV watched on the previous day. If you're looking for the points to credit on the first day, make sure you check into another show at least one minute before the reset (e.g. 11:59 pm).

Q: Are there any shows with long running times to check in to?
A: Yes - but remember these shows still count to your 12-hour limit:

CSPAN - "U.S. Senate"
CSPAN - "U.S. House of Representatives"
CSPAN - "Today in Washington"
NBA League Pass - "NBA League Wide"
NHL Center Ice


Q: How can I earn Viggle points?
A: You can earn points in the following ways:
Checking-in to TV shows (1 point per minute)
Watching ads or trailers (5, 10, 15, 30, 50, 75 or 100 points)
Sharing check-ins on Twitter and/or Facebook (5 points per share)
Participating in special events, such as Viggle LIVE (point amounts vary by event)

Q: I can't re-watch the ads in the "featured show carousel". Why?
A: After viewing a featured ad and the checkmark appears, click on the Whats On button. The ad will refresh (checkmark removed) and you can play again. iOS 1.0.7 update: Refresh by pressing "Rewards" then "What's On" again.

Q: My points appear to be lagging or not crediting.
A: Lag occurs regularly, especially during peak hours (primetime, after reset). Your points will add later on. Occasionally ads might not credit at all, however, but this is not as common as lag. If it's not a server lag, you can click on your points total to go to the profile page which usually updates the total. Or you can logoff and logon again which may also update the total.

Q: What should I do if I know an ad isn't crediting properly?
A: You should report the issue by tweeting to @vigglesupport or sending an e-mail to so that it can be corrected.

Q: Are there any limitations on the amount of points I can earn?
A: You can earn a MAXIMUM of 6,000 points per day. The "day" resets at 12 AM Eastern each night. After this reset, you may begin earning again.
Exception: if you've earned 5999 points and you check-in to a show worth 300 points, you can earn 6299 points. But if you've earned 5999 and watch a 5 pt ad, your max for the day is 6004 points... time your last check-in to be a big one!

Q: Am I notified when I reach the daily point limit?
A: No! Once you reach the daily point limit, your points will stop increasing. You should record how many points you start with each day so you'll know when you've maxed out.

Q: Is this point limit ever raised?
A: According to Viggle: "We’ll often raise the daily points-earning limits during promotions and Viggle Live events. We’ll be sure to let you know in advance through Twitter and Facebook."

Q: How can I turn off point popup notifications?
A: See how to do so HERE!


Q: Do the prizes I win from instant wins and sweepstakes count towards the yearly $550 limit?
A: No, they do not!

Q: What Sweepstakes were available?
A: Viggle had a Hollywood Getaway Sweepstakes... 1000 points for the chance to win a trip for two. A 5 Million points sweepstakes is also on... an entry is 1000 points.

Q: What's TV Winner?
A: "TV Winner" is a 50 point instant-win game for the chance to win 10,000 points! Several users have reported winning, so it's worth a go! Pay your 50 points for a tray of food, then open up the food... if you have a "balanced" meal (one of each food) you win! Find TV Winner in the 0-10000 points category.


Q: What rewards can I redeem for?
A: The rewards as of 6-2-12 are posted below. Rewards can frequently go in and out of stock, so see the rewards catalog in the app for the most up to date list of prizes.

Instant Win Games/Sweepstakes
TV Winner Instant Win Game: 50 Points
5M Viggle Points Sweepstakes: 1,000 Points

$5 Gift Cards (9,000 Points Each)
Barnes & Noble
Burger King
Papa John's
Hot Topic

$10 Gift Cards (18,000 Points Each)
Foot Locker
Banana Republic
Old Navy

$15 Gift Cards (27,000 Points Each)

$25 Gift Cards
Travelocity: 45,000 Points
Best Buy: 50,000 Points

Movie Tickets
Fandango: 21,500 Points
Hollywood Movie Money: 21,500 Points

Online Coupons/Other Offers ($10 off $40): 2,000 Points
GameFly ($5 off $30): 2,000 Points
Redbox DVD Rental 1-Day: 3,000 Points ($15 off $15) 3,000 Points
Canvas on Demand ($15 off $15) 3,000 Points (20% off) 3,000 Points
Redbox Video Game Rental 1-Day: 4,500 Points
Rent the Runway ($10) 5,000 Points
ScoreBig ($10) 5,000 Points
One Month of Hulu Plus: 14,500 Points
One Month of Spotify Premium: 20,000 Points

$5 Donation for 7,500 Points Each
National Breast Cancer Foundation
Boys & Girls Clubs of America
Covenant House

Electronics Rewards
Apple TV: 210,000 Points
8 GB iPod Touch: 375,000 Points
Kindle Fire: 375,000 Points
13-inch MacBook Air: 3,700,000 Points

Q: What is the current "Viggle Deal"?
(The Viggle Deal is a reward that goes on sale for a limited time. The Viggle Deal seems to have been discontinued... the last one was on 4/3/12.
A: The current Viggle deal is:


Q: If a reward was removed from the catalog, will it be back?
A: Most likely, but there are no guarantees. Rewards will often go out of stock, be removed from the catalog, and return later on.

Q: How often is the Viggle Deal updated?
A: The deal is updated randomly. In the past, a new deal has been released each week, but the Viggle Deal seems to have been discontinued. The last Viggle Deal was 4/3/12.

Q: I received an “Error 2045” when trying to redeem. What does that mean?
A: This means that your account has been flagged for suspicious activity. Please contact for more information!

Q: What were some past rewards?
A: Viggle used to have $5 Amazon GC's for 4,000 points. Yes, 4,000 points. BB GC's were also up for 4,000 points too. Both of these happened during the Super Bowl.

Q: Is there a limit on the amount of rewards I can redeem?
A: Yes, you may only redeem a maximum of $550 in rewards per calendar year.

Q: Were Amazon GC's once available? If so, how many points were they?
A: They were...
Before the Super Bowl: 7,500 for $5
During the Super Bowl: 4,000 for $5
After the Super Bowl (lasted a week): 35,000 for $25
Period of time in April: 50,000 for $25

Q: Why didn’t I receive my reward via e-mail?
A: You have to confirm your e-mail address with Viggle before your rewards will be e-mailed to you. You may do so through your profile within the app.

Q: How can I view my rewards history?
A: See how HERE!

Q: How can I check the balance on my Best Buy gift card?
A: You can check the balance here []. You will need the gift card number & PIN!

Q: Can I stack gift cards or exchange them for physical gift cards or different gift cards?
A: See more information on your available options HERE or below:

CVS - unlimited stacking in store (not sure if there is a register limitation)
Barnes and Noble - can stack multiples (some report up to and perhaps more than $200 if phone order), can stack multiples in-store
Lowes - can not combine, can stack in-store and online to over $100 on single order
Papa Johns - can stack if choose cash option for payment, otherwise only 1GC per order
Chili's - can stack
1-800-Flowers - 1 GC per order
iTunes - Can stack onto account for iTunes and Mac App Store
JC Penny - 2 per order online, maximum 20 per order in store
GAP, Banana Republic, Old Navy - 5 GCs per online order, unlimited in store
Best Buy - stack using Pitch-In card (search the thread for "Best Buy (or BB) pitch in card."); can also purchase prepaid Visa cards and Amazon, Barnes & Noble, iTunes, Shutterfly and online gaming gift cards


Q: What is the reset?
A: The reset is a period of time beginning 12:00 Midnight EST, 9:00 PM PST when Viggle's servers reset and the best ads come in. You can often find the best ads during this time. Pay attention to the thread during this time... users will often post where the best ads are located!

Q: How long does the reset last?
A: The reset often lasts one hour beginning the time listed above, but sometimes more or less.


Q: I received an “Error 2045” when trying to redeem. What does that mean?
A: This means that your account has been flagged for suspicious activity. Please contact for more information.

Q: If I received an Error 2045, what will happen to my points?
A: Your points are lost forever. But if you contact the email address above, 70% of the time, Viggle will reinstate your account... it's worth a go!

Q: How can I get banned?
A: Several ways... Users have reported getting banned because they have too many points stored (250,000), because they earned points too quickly by mashing ads, or watching "weird" ads (ads that look suspicious). Example of weird ads: Viggle once had a +5 BK swipe ad that people mashed... every user who watched those ads got banned. So if you see a suspicious ad, don't touch it and read the thread first!

Q: How can I find out if I'm banned?
A: Redeem something in the rewards catalog, preferably a TV Winner (50 points) or a Sweepstakes entry. If you get Error 2045, you're banned. If you don't, you aren't. Easy as that.

Q: Viggle won't reinstate my account. What do I do now?
A: Email them again if you lost a lot of points. Then again. Several users have reported getting their account reinstated on their 3rd try... if they really won't, get a new email and make a new account.

Q: What are the ad tiles?
A: The ad tiles are in the featured show carousel. Click What's On, then swipe three times to go to the first ad tile, three more times to go to the second ad tile, three more to the third ad tile. Ad tiles are where ads show up, especially at the reset.

Q: How can I search for shows?
A: Click the small square at the upper left corner of the app... then click Search for Shows.

Q: Why should I search for shows?
A: Several reasons, including knowing when your favorite programs air. But mostly to get more ads... sometimes ads show up on special shows during the reset (ex. American Idol), and you have to search for them.

Q: There's a "Thanks for using Viggle" bonus in my account. What is it for?
A: It's probably for a show that you checked into that didn't credit... (ex. Mysteries at the Museum didn't credit in Late May and everyone who checked-in got a +100 "Thanks for using Viggle" bonus)


The Viggle 3-Point Game seems to have ended, as of Monday, June 4, Noon PDT. It may be back soon, so stay tuned!

Q: What's the basketball game or the Viggle 3-point game?
A: The basketball game is a new "game" Viggle added on June 2, 2012 in which you score baskets for the chance to win up to 125 points. The BB game shows up like ads, so can find it at various places. Pay attention to the thread for locations!

Q: How many baskets do I have to score to earn points?
A: Android users are lucky: They don't have to do anything to earn the full 125! So don't shoot! But iOS users aren't so lucky...

iOS 3-Point Game Scoring Chart
0-1 Points: 0 Viggle Points (Don't do it!)
2-10 Points: 75 Viggle Points
11-20 Points: 100 Viggle Points
21+: 125 Viggle Points

It may be best to just score two points for 75 if you're on iOS, but if you're willing to spend the effort, go ahead and shoot 21+.

Q: What's the highest possible score on the BB game?
A: The highest reported score is 42 by Xx_Westin_xX. See if you can top that!


Q: What's is Viggle Live?
A: Viggle Live is Viggle's version of playing along during a show. When a show airs with Viggle Live, open up that show from the featured carousel and click "Play along with Viggle Live." You'll be given trivia questions to answer (usually +25 for correct, +5 for incorrect), polls to answer, and predictions to make (who will win the super bowl). Sometimes Viggle Live also includes questions from commercials, so you have to pay attention!

Q: What time zone do you have to be in?
A: Pacific, Mountain, Central, Eastern (continental US) When you first start up Viggle Live, you'll get to select your time zone.

Q: How long does Viggle Live last?
A: Throughout the entire length of the show you're watching.

Q: What shows have Viggle Live?
A: It depends. Usually sporting events and awards ceremonies (Super Bowl, Grammys, etc.) But also lots of regular shows, including Whale Wars and American Idol.

Q: How much is a question worth?
A: Usually +25 for a correct answer, +5 for incorrect. For some major events, like the MTV Movie Awards, correct answer point values are tripled.

Q: How many points can you get from Viggle Live?
A: It depends on how generous Viggle is and the amount of points a question is worth. Usually, for an 1 Hour Show, If you get all the questions correct and with no Polls up to +300; For some TV events points range from about +500 to +2000.

Q: What if I don't know an answer?
A: You have three options... search the answer, guess, or go to the thread and start or join a chat to share Viggle Live answers!

Q: How do I find out what shows have Viggle Live?
A: Either go above to the primetime schedules to check what shows have Viggle Live or scroll through the Featured carousel... if you see anything with "Play along with Viggle Live", go ahead!

Q: What if I missed the show time but still want to play Viggle Live?
A: You can play Viggle Live once per day for an event. If you missed it when it was live for a show in your time zone, you can play along in another time zone. But, you cannot play it twice, only once per day.

Q: What was the first Viggle Live?
A: If you're curious for history, the first Viggle Live was the Super Bowl. This Viggle Live (actually called the "Viggle Bowl") was super... the max was around 25,000 points and Amazon and BB GC's were offered for 4,000 points as a promotion.

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