Centergistic Solutions helps contact centers increase productivity using the people, systems and technology they already have in place. We do this by providing Goal Achieving Metrics™, a system we developed to help contact centers gain a measurable performance lift in real time.
Our award-winning AgentView® Enterprise is the conduit for Goal Achieving Metrics and is currently running successfully in over 3,500 contact centers all over the world. AgentView´s patented collectors extract key data from all major industry PBX/ACDs as well as a library of other systems to deliver the optimum set of metrics necessary to provide a dramatic improvement in performance.
History
Centergistic Solutions originated as Account-A-Call in 1972, one of the pioneers of the call accounting industry. In 1999 the company sold Account-A-Call and formed Centergistic Solutions to concentrate all its efforts and technology on serving the growing needs of the contact center industry. Today, we have offices in the U.S., Mexico and the United Kingdom.
