Centergistic Solutions Inc. (fka CGSO)

[monda2frida]

news!:

http://www.centergistic.com/AgentView_Release_5.x.htm

Centergistic’s AgentView Release 5.x Real Time Performance Analytics Supports latest releases of Noble Dialer, Avaya Aura and IQ, Aspect UIP 6/7, Spectrum EP 10, Genesys and Cisco updates

October 10, 2011, Irvine, CA --- Centergistic Solutions has released AgentView Version 5.1127 with support for Noble Dialer, Avaya Aura and IQ, Aspect UIP 6/7, Spectrum EP 10, Genesys and Cisco updates, it was announced today by Ram Iyer, President.
“We are pleased to announce the latest release of AgentView 5 platform to our growing global community of AgentView users, underscoring our commitment to continuous improvement to the AgentView product lines,” said Ram Iyer, Centergistic President.

Among the new features and improvements users can expect are:
Support for the Avaya Aura platform 6.x.
Support for the Avaya IQ reporting engine.
Support for Aspect’s UIP 6.x /7.x and Spectrum EP systems 10.x.
Support for Noble Dialler.
Support for the latest Genesys updates.
Support for the latest Cisco UCC ACDs.
Improved the ease of administration for the increasingly popular DashView HD large format display systems,
Preview background images in the layout editor to save time publishing to the Displays
Copy and paste for both individual gauges and whole layouts to duplicate information to multiple displays at the same time.
Allowing multiple uses of the same layout in a deck to make it easier to include corporate communications content in with you metrics.
Improvements to the administration interface for ease of use.