Actually, I was told over phone conversation to file a complaint with FINRA because ETrade has provided the trading service and have fulfilled their legal obligation to me. However, the follow-up recommended by CH is right on. I will reserve what CH recommended, but ETrade already knows as I sent response to their customer service with the ETrade contact.
If you do not provide the contact name, ETrade customer service will respond that I have been provided contact information and that I need to communicate with them. This just slows down the communication process, but it is part of the game the brokers play.
Time and the Creator of it are my friends