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Vitacost.com, Inc. Receives ELITE Rating for Customer Service

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SRT   Tuesday, 06/28/11 09:32:44 AM
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Vitacost.com, Inc. Receives ELITE Rating for Customer Service
BOCA RATON, Fla.--(BUSINESS WIRE)--Vitacost.com, Inc. (NASDAQ: VITC), a leading online retailer and direct marketer of health and wellness products, announced that it has received an ELITE rating for customer service from STELLAService, an independent, third-party company that rates the customer service performance of online retailers. STELLAService ratings are performed using 300 unique customer service metrics and features for each online retailer across all areas of the shopping experience evaluating usability of the site, shipping, delivery and returns, and overall customer support.

“We are extremely pleased to receive the ELITE seal from STELLAService”
.“Vitacost.com is clearly dedicated to providing a high level of service to its customers,” said Jordy Leiser, CEO of STELLAService. “We’re excited to help reinforce that message to shoppers through the display of the STELLAService seal.”

“We are extremely pleased to receive the ELITE seal from STELLAService,” commented Jeffrey Horowitz, Vitacost.com’s Chief Executive Officer. “This is the highest level awarded by STELLAService and it has only been achieved by a small subset of the thousands of online retailers evaluated this year. We pride ourselves on providing superior customer service and are continually striving to improve our performance.”



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