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Sunday, June 12, 2011 10:25:05 AM
I blame the company for not rolling out a product launch in the proper way. Having ample stock on hand, a website that could handle the traffic, marketing plan in place for mass distribution, properly staffed to process demand, trained CS staff to handle forecasted email and order requests, etc...etc...etc....
I agree I thought this was poorly handled...rather than talking about "launching" a product...they should have positioned it for what it was...a field test of their systems and trial marketing to obtain user responses to the actual product offering...not doing so resulted in expectations that were all jacked out of proportion to current realities....
Beyond this...well, there's not much else we agree on...
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