Starfleet Innotech Inc (SFIO)

[Tim H]

As you may have read already I don't feel heat every time I take a drag on my REAL unless I cover the holes near the filter. I asked the CS team why this was and if this was normal.

CS response to my inquiry about the REAL:

"Hi Tim,

We are going to change the description where it says Feel the Heat. The temperature that the product you have heats up to is more then sufficient to release the nicotine and flavor but may not generate the heat as we described. If you need the heat to be satisfied I guess it is OK to cover the holes. I am going to ask the engineers for their comment. I'm glad that you like the flavor. "