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MT:Thanks for letting us know you're having issues

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Mattu Member Level  Wednesday, 04/20/11 01:31:00 PM
Re: M_T_Pockets post# 2149
Post # of 4711 
MT:

Thanks for letting us know you're having issues with the app. We can often address the issue very quickly, but we need some specific detail from the app's crash dump. Great word, eh?

After experiencing a crash, please connect your device to the computer you synchronize it with. Launch iTunes and synchronize. Open Windows Explorer and navigate to folder C:\Users\<<USER NAME>>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<<DEVICE NAME>>

(Replace <<USER NAME>> with your windows login name)

Select all iHub (iHubMobile) crash files, add to zip file and send to support@investorshub.com

This will be of great help to us and we can fix any unexpected issues that could be causing the crash.

Thanks!



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