Sunergy, Inc. (fka SNEY)

[JohnnyRoastbeef]

If in fact that is a real email, you, as someone of utmost importance, must realize that an email in all caps will not be received lightly by the recipient. In fact, you were rude from square one. There's a certain way to go about things, angry or not, and you sir, went about them wrong. Use a professional tact and you might receive a more professional response.