OU Zone

[SpillWay]

I would like to share you an example of the WORST customer service I've ever experienced:

We have a Small Business Account with Dell Computers. My boss insists that the way we buy computers from Dell is to get an order total from them, then we overnight them a check, then they ship the equipment.

Up 'till now this hasn't caused anyone at Dell any heartburn, as a matter of fact I even have a contact to call at Dell that handles this unusual situation for us. At least he did the last time.

I got my order together, a new desktop PC and some other things, called my contact, and he gave me the name and number of a Small Business Sales guy I could contact to place the order with.

So I call the sales guy, he's on the phone, I leave him a voice mail message and follow that up with an email message. He must've fallen off the face of the earth, because he never called me back nor did he respond to my email.

So I call the origninal contact back, left him a voice mail message and followed that up with an email, and this poor guy vanished, too, because he never responded to me either.

I tried both of them again two days later, but I got nada. Not one damn word or email from either of them.

I called PC Connection and had my new (IBM) desktop two days later. So much for ever buying anything else from Dell. Ever.