Customer service: Who is good at it and who is terrible? Is there an I-Hub board where we can post our customer service experiences?
I have dealt with several companies lately I would like to say good things about, and a couple I'd like to roast. There oughta be a forum for such things, so we can share with each other the good, bad, and the ugly.
Remember back in the late 90's when business was booming so much that companies didn't devote one ounce of energy or one dollar to CS? Then the crash started right after the turn of the century, and I told my wife that only the businesses that had had just a tiny bit of good CS were the ones that were going to survive, and sooner or later the customer would be king again.
My words were prophetic. The only predicition I've ever made that actually came true.
Now companies (for the most part) are bending over backwards to give good CS both before and after the sale. More and more I find that I'm being treated like I was was the CEO of the company, not just a customer.
And I like it! I'll just give you one example, and that is Crutchfield Electronics. Without boring you with the details, their CS is so excellent that I actually look forward to buying something from them, and talking to their well-trained sales and support people on the phone. Everyone you speak with gives you their extension number and asks that you please call them back directly if you have any questions or problems. And that extends to tech support, also.
On the opposite end of the spectrum, there is Dell Computers tech support, which they have moved to Asia. The word "horrible" doesn't even begin to describe it. When friends would ask me about what brand of computer to buy, I would usually recommend Dell, one because they do make good computers, and two because their sales and support staff was so good. Not anymore. Now I just tell people to go to Best Buy and get the cheapest thing available, because they were going to have identical problems and nightmares regardless of how much they spent or what brand they bought. And don't call me at eight o'clock when your NIC shoots craps.
Whew... I'm sorry I get so long winded. We need an I-hub borad for this subject.
Over and out.
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Diligence is the mother of good luck.
Ben Franklin (1706-1790)
