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EGPI Firecreek, Inc. Subsidiary Terra Telecom Provides Call Center Solutions to Cut Costs and Increase Efficiency for a New England Municipal Utility Company

SCOTTSDALE, Ariz., Jan 12, 2011 (BUSINESS WIRE) -- EGPI Firecreek, Inc. (OTCBB: EFIR) is pleased to announce that a municipal utility company located in New England chose Terra Telecom Inc. to implement a screen POP solution in order to help call center agents better service inbound customer calls.
Because of this new state-of-the-art system, agents can now see the caller's account information by associating the customer's phone number with the utility customer's records. This amounts to less waiting for customers and less time on each call for the call center agents.

With over 150 employees and over 100,000 customers, the municipal utility company provides electricity, water, wastewater and fiber-optic telecommunications services to the New England area. Because of recent growth, the utility company has continued to search for ways to better serve its customers.

With this goal in mind, they began to implement an application designed to streamline all of its main business processes. As part of this strategy, they decided to leverage the flexibility of their IP/PBX voice platform. A screen POP solution looks at the customer's phone number when they dial in, retrieves the customer's account information, and presents that information to a customer service representative's computer screen before the call is answered. This solution provides tremendous efficiency for the call center agents and offers the customers faster response times.

Because of the ongoing relationship Terra has had with this utility company, they were a natural choice to implement the screen POP solution. Terra originally took over maintaining the utility's voice network in 2006. Since that time, the voice network has been upgraded and continues to grow by serving customers from State and Local government as well as commercial businesses. Terra's knowledge of the network, a productive working relationship with the municipal utility's staff, and depth of experience implementing complementary technologies has allowed the project to be completed on time and within budget.

Wade Clark, CEO of Terra Telecom, stated, "This project provides a clear illustration of how technology can be used to not only to save money for an enterprise company, but also significantly improve the end user experience." He also stated, "Our ongoing relationship with this utility company is an excellent example of how we develop long-term relationships while providing state-of-the-art technology that helps to meet and exceed specific needs with our clientele."

About Terra Telecom

Terra is an industry leader in value creation for each of their clients and stakeholders. Terra's enterprise business has experienced exponential sales volume and revenue growth since January 2005 with year-to-year revenue growth averaging 46.6% over 2005, 2006 and 2007. The revenue growth fueled by increases in the volume and scope of jobs created the need for significant infrastructure growth. In 2006 Terra relocated its company headquarters to a modern, 25,000-square-foot facility in Tulsa, Oklahoma. This facility provides the Company the space to continue growth and the ability to manage operations throughout the nation.

Terra Telecom also works with the United Nations delivering voice products to several countries and the Texas Dept. of Transportation, which will bring significant opportunities to EGPI through various ITS/DOT opportunities.

For more information on Terra Telecom, please go to:

http://www.terratele.com

About EGPI Firecreek, Inc.

EGPI Firecreek, Inc.'s business and acquisition strategy is focused on both the vertical integration of enterprises serving the D.O.T. Construction and Intelligent Traffic System markets through South Atlantic Traffic, Inc. (SATCO) alongside its wholly owned subsidiary M3 Lighting, Inc. (M3), and on oil and gas production with an emphasis on acquiring existing fields with proven reserves, the rehabilitation of potentially high throughput oilfields, resource properties and inventories, through its wholly owned subsidiary Energy Producers, Inc. (Energy Producers) and for oil and gas servicing business through its wholly owned subsidiary Chanwest Resources, LLC (CWR). EGPI Firecreek, Inc. is also looking to expand into alternative energy sources as well as industries in the energy field. Other companies in the oil sector include Exxon Mobil, Pantina Oil and Gas Inc., Frontier Oil Inc. and Cabot Oil & Gas Inc.

Safe Harbor

This release contains statements that constitute forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These statements appear in a number of places in this release and include all statements that are not statements of historical fact regarding the intent, belief or current expectations of EGPI Firecreek, Inc., its directors or its officers with respect to, among other things: (i) financing plans; (ii) trends affecting its financial condition or results of operations; (iii) growth strategy and operating strategy. The words "may," "would," "will," "expect," "estimate," "can," "believe," "potential" and similar expressions and variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, many of which are beyond EGPI Firecreek, Inc.'s ability to control, and that actual results may differ materially from those projected in the forward-looking statements as a result of various factors. More information about the potential factors that could affect the business and financial results is and will be included in EGPI Firecreek, Inc.'s filings with the Securities and Exchange Commission.

SOURCE: EGPI Firecreek, Inc.



CONTACT:
EGPI Firecreek, Inc. Public Relations and Shareholder Information Joe Vazquez, 754-204-4549 [e-mail]