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mikedeatworld

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mikedeatworld

Re: jwblue74 post# 115926

Wednesday, 01/05/2011 9:10:34 AM

Wednesday, January 05, 2011 9:10:34 AM

Post# of 157004
"Similar to calling an 800 phone number, the system allows customers to send a text message to a vendor to connect to the company's call center or customer service center. The phone rings six seconds later with an instant phone connection to a live person instead of calling in and navigating through voice prompts," Sutton told the E-Commerce Times.


I've never seen this happen....(this being, you bypass the prompts and queue and get directly connected).
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