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Wednesday, November 24, 2010 1:38:23 AM
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Open Source Ratings: Very Good Result for Winning Brands
by Eric Lehner
.Qualification to do business with the U.S. government through the General Services Administration now requires the submission of an independently determined performance score pertaining to key operating characteristics, including:
Reliability
Cost
Order Accuracy
Delivery Timeliness
Quality
Business Relations
Personnel
Customer Support
Responsiveness
The information is gleaned by a third party organization - an agency considered by the U.S. government to be objective and reliable for such information gathering. A score is created, which is considered indicative of the likelihood of performance. It is based on an algorithm derived from the analysis of feedback which the investigative agency receives in private correspondence and discussions with our commercial customer base.
The General Services Administration looks for scores of 80 or above. Our score was 92. No category of review received a score of less than 90 in our case.
Earning this rating is not something that money can buy. No dialogue between the commercial customers and the rating agency flowed through ourselves. It was direct and confidential as between the commercial customers and the rating agency. We do not have a license to publish the detailed findings nor to provide any direct quotations, however the document will form part of the legal due diligence for the end of year Management Discussion and Analysis which will be reviewed by legal counsel in the drafting of the Opinion Letter in the next reporting cycle.
This assessment has been going on quietly in the background for a long time. I read the results for the first time today.
A good day for Winning Brands.
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