StockCharts Support Forum

[Quasi]

Reporting problems to Stockcharts....

I received the following reply from StockCharts support shortly after I sent them a problem report.

I don't know if I was the first to document and report the problem, but if I was, I would encourage all of you to report problems like this as soon as you've convinced yourself its not a problem at your end.

In this case it might have been fixed an hour earlier.

As an example here's what I sent them this morning, including all the background information I had at the time.

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To: Support at Stockcharts

Seems I am able to login this morning, however I can't access many of the pages on the site or the members tab. I am getting an error "The connection to the server was reset while the page was loading".

I can load charts and see my Fav lists, switch lists and pull up charts, however I can't use, view all or candle glance view. Links from the web page lead to "The connection to the server was reset while the page was loading". Bookmarks to candle glance pages like this http://stockcharts.com/def/servlet/Favorites.CServlet?obj=2368072,62&cmd=show,IDAY[Y]&disp=F lead to the same thing, "The connection to the server was reset while the page was loading".

Pingdom status reports show all OK, however I can also load all the pages they are looking at.

Seems others on the IHUB support forum are lining up to report the same problem.

Please have a look into this situation.

thanks

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Dear StockCharts Member,

Thank you for sending us your message about not being able to access the Member areas of the website. I know that can be frustrating and I am very sorry. Our programmers quickly found and resolved the problem and those areas are now available.

On behalf of all of us at StockCharts, we are truly sorry for the disruption. If for some reason you are still having any trouble do not hesitate to contact us.

Thank you for using StockCharts.com,
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