TRX Enhances Workflow Management Solution
TRX Enhances Workflow Management Solution
New Process Command Center Empowers Operation Managers with Real-Time Insight into Queue Management Resource Allocations
Nov. 3, 2010 (PR Newswire) --
ATLANTA, Nov. 3, 2010 /PRNewswire/ -- TRX, Inc. (www.trx.com) (Other OTC: TRXI), a world-leading provider of travel technology, process automation, consulting and data services, today announced key enhancements to the TRX Queue Manager travel technology utility.
Queue Manager is a hosted workflow management solution for multi-location and/or multi-account travel operations teams designed to facilitate the management of transactional tasks, track agent productivity, and identify process error trends.
The latest version of Queue Manager incorporates an enhanced centralized dashboard providing a unified view of program operations. Now supervisors and operation managers can take fast corrective action when reviewing and comparing queue volume statistics assigned to their users.
Many of the world's leading travel management companies, airlines, and business process outsourcing providers use TRX's Queue Manager utility to monitor service levels, quantify re-engineering and automation opportunities, grow productivity with existing resources, and improve billing and cost allocation.
"TRX is continuously enhancing its exception processing services and products," said Shane Hammond, President and CEO, TRX. "Expanding TRX Queue Manager's ability to provide deeper insight into queue volume statistics enables agency supervisors to ensure that their resources are allocated to their fullest potential. No other industry tool provides this level of real-time detail into the resource operations that encompass exception processing."
About TRX
TRX is a world-leading travel technology and data services provider, offering more than 20 software-as-a-service utilities for online booking, reservation processing, data intelligence, and process automation. We deliver our technology applications in an on-demand environment to travel agencies, corporations, travel suppliers, government agencies, credit card associations, credit card issuing banks, and third-party administrators. We provide patented savings maximization solutions via our travel analytics consulting practice, extending spend management services to travel buyers all over the world. We complement all of these offerings with a global workforce focused on travel process automation and reengineering. For more information about TRX or to contact a TRX sales office, phone 404.929.6100 begin_of_the_skype_highlighting 404.929.6100 end_of_the_skype_highlighting or visit the company's website at www.trx.com.
SOURCE TRX, Inc.
Stephen Carroll, Senior Director of Product Marketing for TRX, Inc., +1-214-346-4758 begin_of_the_skype_highlighting +1-214-346-4758 end_of_the_skype_highlighting, stephen.carroll@trx.com
Source: PR Newswire (November 3, 2010 - 8:00 AM EDT)
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