SoftNet Technology Corp (fka SOFN)

[98ZJNH]

Thanks for the address, Onestroke! Here is the correspondence:

On Mar 3, 2005, at 11:01 AM, Chris wrote:

James,

I am currently an investor in STTC and have been satisfied with the way you are running company. The increase in sales in portals has been excellent and I do feel that there is so much potential here.

I do however have one small gripe. Today I went on Ebay and decided to view the feedback for wholesalebyus. I was very dissapointed to see that whenever someone left neutral feedback, wholesalebyus leaves a negative feedback for that person. On top of that, many of the negatives that wholesalebyus left for buyers included such phrases as "Aweful Person." Come on now! You have something great going on here. Feedback left for wholesalebyus and left by wholesalebyus must be the best possible. Ebay relies on what people think, and on how you treat them. If a person leaves wholesalebyus a neutral feedback with a comment like "took too long to ship" or "item was not exactly as described," you should not leave that buyer a negative feedback of "aweful person." Wholesalebyus is a company, and unfortunetly, as a company we need to remember that the customer is always right. You cannot change the store name or Ebay ID to get rid of a reputation. You need to be constructive and only leave negative when absolutly necessary. When leaving a negative, simply write why you are leaving a negative. Saying "aweful person" does not add any structure to Ebay and does nothing but piss off someone that either was or may have been a customer. Please PLEASE please look into this matter and correct it as you see fit.


On Mar 3, 2005, at 11:39 AM, James wrote:

dear sir,

i would like to ask you when the unprofessional use of words were used. i am horrified that it ever happened. i thought that it was corrected. a young kid was hired in our shipping department and he had the responsibility to handle those tasks. he was fired. we have brought someone in new. however, if these comments are recent, then i will not stand for it. in fact, we have hired a midlevel manager who is starting in the next week. these types of things will not continue and if they do then I would like to know about it. as i do not run the subsidiary companies, i am not involved in the day to day operations and detail. however, ultinmately it is my responsibility. I greatly appreciate shareholders who take the time and an interest in the company and are not just day traders. we are building something here and are proud to have you as a partner/shareholder.. please feel free to call our toll free number to discuss any other concerns you may have