FrankSpeech Network Inc (FSBN)

[j_sauce]

Part of my compliant is the mixed signals they are sending. In the past the standard response from customer service about service problems was to add more selections into your queue. Now I'm being told cut my list down to 15 to improve service, what!?! So which is it more or less, in 6 months am I going to be told to get my queue back up to 50. Furthermore why can't they just keep my queue of 50 but only use the top 15 for their inventory/ordering purposes. Next it seems to me like the large queues provide them with more information about demand, I look at it as free research data.

Maybe I approach the service differently then some people, but I don't really care which of my 50 I get. The number 1 selection is just as good as number 50.

I'm on the 3 out at a time plan, anyone on another plan get this email? How large is your queue allowed to be, hopefully larger than my 15 particular if you are on the 8 out plan. Otherwise they have just created another annoying problem for people.

Hope this doesn't come across the wrong way, I'm not trying to bitch too much I just don't see how this answers or fixes any problems. In fact over the past 3 months I've been real happy with the level of service.

Xan - For your rosterI I'm in Chapel Hill, NC, GO HEELS!