How possible is that ?
I certainly agree that there is a misunderstanding on the boards but texting CALLME to comcast is very much the same as texting Comcast to Go800 would be... Yes you are not connected immediatly with the comcast service but rather put in queue for the net available representative to call you back but... isn't that ideally how Go800 should work ? What I'm saying is that the promoted service of texting and be connected to a live person that Go800 offers is not always the case, some companies do route the go800 voice keyword to a phone prompt queue where the customer still has to sometime wait on the line...
How about a combination of Go800 and a service like Lucyphone :
text Comcast to Go800, go800 connects you to the phone prompt and depending on the service you need, press the corresponding key. If a representative is available immediatly you will be connected, if not, you will hear something like : Thank you, you will be connected/call back with a live representative as soon as one is made available.
I'm not sure how possible this is from a technological standpoint but imo that is an interesting possibility..
On another hand, I believe that if that service gets popular for Comcast, it would be a great screen for Go800 to introduce their service to other companies who do not necessarely have the expertise to develop such a system on their own (like Comcast) but would like to benefit from similar technology
just my 2 cents..
