I have had the same frustration with that 9 digit tracking number in answerbox. I sent Ameritrade three general form inquiries last night, one of which merely asked if they took the whole commission for a partial fill. The answer is a simple yes or no, right. My answer after 24 hours was, "we are researching this question"
Ameritrade is off to a very questionable start. I am investigating International Broker.
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