Company Overview
Orexis Solutions provides a complete customer contact mobile solution for companies to communicate, interact and transact with their customers. Orexis integrates both Computer Telephony Integration (CTI) and Interactive Voice Response (IVR) into a single, easy to use Graphical User Interface (GUI).
Its aimed to reduce costs for those who currently have contact centers and enable SME businesses who can not afford such corporate luxuries the ability to do so.
Orexis enables customers to interact in a much richer manner through the use of the Orexis Graphical User Interface (GUI). It presents users options as to how and when they would like to interact with a company.
Key aspects of the solution are:
A. Development of a semi-thin CTI application on the mobile. Allowing routing and reporting functionality being moved from the server side to the client / mobile application
B. Development of a thick IVR client on the mobile handset. This application has also been designed to allow the flexibility of personalized voice prompts.
C. Development of a Comprehensive server architecture to manage all the mobile interactions and provide interaction between CTI software and 3rd party applications for self service.
D. Mobile advertisement engine via the Orexis GUI, whilst customers wait to be connected to agents.
Business Model
?By Pushing the IVR to the end point, we effectively reduced the number of IVR ports for Telcos.
?Massive savings on network / infrastructure / IVR port prices / support and maintenance made instantly. Orexis is modeled to save the Telcos millions of dollars.
?The Orexis GUI gives the user the ability to view and select the option they desire without the hassle of going through all the prompts.
Currently we are developing version 1 of the Orexis application. There are other developments on-going however these are currently under development and once patents have been applied for they will be announced.
Company
?The ability to provide complete IVR functionality on the end-point, comprising of, listening to menu choices, selecting menu choices, navigating menu choices up and down throughout the IVR matrix, cancelling a menu choice.
?Reducing the network load by initiating calls on the mobile application, therefore not using the telecoms network to initiate a call.
?Increasing the navigation of the IVR by (a) using standard speech, i.e. saying customer services and (b) providing a GUI interface allowing push button navigation to a target.
?Ability to have 1:N network to mobile handset relationship. Typically an interaction can be managed in less that 40 Kbyes of information being passed back to the network. Typical call could be 3MB+
?Cost of ownership is lowered by up to 50% from existing solutions.
?Providing basic CTI routing no need to pay expensive licence fees.
?Providing stats about each end point.
?Integrates in to any of the key CTI vendors.
?Reduces network strain.
User
?Reducing battery life on a mobile handset by not having to use additional power to establish and maintain connection to the mobile network.
?Ability to capture wait times for each service.
?Instant Interact via the Orexis web chat.
? Better interaction with companies.
