I posted earlier that I sent an email to my local Golfsmith requesting FEEL grips and Lee Miller Signature wedges. I just received the following response. I removed the contact information for the merchandise manager as a courtesy and took my last name off and added my first name:
15300 Hall Road
Clinton Township, MI 48038
August 12, 2010
Dear Chad,
I was recently informed of an unpleasant experience that you had at our store. I would like to sincerely apologize for any inconvenience that you may have incurred while shopping at our store. My staff and I pride ourselves on providing a positive experience for all of our guests. Upon doing some research, we do carry a couple styles of the Feel grips on our website. We carry the X Line grip in Red and Blue, and we also carry the Pro Release Grip. (You can view them at golfsmith.com) If you are still interested, we could either transfer them in for you or you could order them off our Golfsmith.com website. I have also sent your suggestion on the Lee Miller Signature wedges to our buyers. Again, please let us know on the grips. If you are interested in any of the 2 styles on our website, we would be glad to transfer them in here for you.
Sincerely,
Laura Dertz
Merchandise Manager
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