Trio and Lecere Technologies
Chris Wishart, owner and head chef of Trio, covered a lot of ground in the 30 minutes I was on the phone with him. Here are some quick answers related to board related questions:
Q. Are they taking credit cards tableside?
A. They are not just yet but they definitey want to; Gregg is in constant contact with them to get this software implemented asap.
Note: Jim has communicated this as a deliverable in the August timeframe so this answer was not a surprise to me.
Q. Will Trio receive the enhancements for future updates to the Lecere software?
A. Yes. Trio is also providing feedback for the solution that will be incorporated into future releases
Q. How does the waitstaff love the devices?
A. They LOVE it, and the customers do too!
Q. What devices are they using for the Lecere solution?
A. Exclusively Apple iPads; they have four.
Q. How long did it take to set up the company?
A. It did not take long, according to Wishart. In fact, he's impressed with how fast the company has moved to get everything working.
Q. What problems if any have you experienced?
A. There were some early issues with the interface and the split-check function, but they were very quickly rectified by Lecere.
Q. How are the reporting functions within FIRMS?
A. It suits our needs very well...sales/accounting related. He's indicated that the bulk of these reports are coming in the forthcoming release in August.
