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Thursday, July 22, 2010 11:41:39 AM
I deal with government agencies all the time. It is my business. In particular, I produce large volumes of electronic documents to government agencies in response to subpoenas and document and information requests. We have problems with one or two files we produce in these mega productions just about 100% of the time. It's not a matter of sending the agency the wrong file format, or a file type they don't support, or not following some agency procedure. Most ofetn it's a matter of technology not being perfect and in particular, federal technology and tech support being laughable. Files get corrupted, on both ends. We test our production files before we send them, but for some reason, somewhere along the way, a small percentage of the files become unreadable on the agency's end. Perhaps the agency did something to corrupt the file. Perhaps they've done something to corrupt the computer on which they're reviewing the file. Perhaps the vendor we use to make copies of the electronic files fouls something up. The fact is, it happens all the time, and it's no big deal. The agency points out which specific files it couldn't open, and we recreate those files and resend them.
Note that Dean did not say the agency could not open the entire application. Note that he didn't even say they could open all of the images. He just said there were a couple that they had trouble opening. Do you really think he used different file types for some of the images? No. This is such a typical occurence. Everyone is way off base when they say Dean made some huge blunder and sent the wrong file type. I am certain this is not a file type problem, but rather, a file or two, that for whatever reason there was trouble opening. It is so common and so easy to address.
I cannot believe that there is a single person on this Board who can say that they have never had an issue sharing electronic files. That some electronic file that a recipient from you said they couldn't open, even though it was a basic file type that they surely had on their computer, or that yourself could not open even though it was a file type that your computer supported. It happens all the time. Stop trying to read the most devious meanings into something that happens all the time.
I hope that addressed your concern.
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